The online website is easy to navigate through and the chat reps are always SUPER helpful whenever I have questions or need assistance with returns or product info. My main issue is the Territory Manager or Account Manager (Steven Kuznetsky). He is not responsive AT ALL. Most times I have to send 4-5 emails, and then reach...
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The help I received for a return was incredible. Staples really knows how to treat their business advantage customers. I was moved to the front of the line for in-call waiting and was sent straight to a representative. The service was so fast and painless. My representative assisted all my return needs and all I had to...
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I’ve had a business advantage account here for about 5 years now. In 5 years I’ve had several sales account reps. They change them like people change their clothes it seems. You set up lists to re-order off of their site for items that you buy consistently and your sales rep sets up prices that you’ve both...
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Staples Business Advantage is sometimes a joke. There have been several supplies that are more expensive to buy through the business site than through the normal Staples site. Not to mention that they also carry different items. The website itself is not very intuitive when searching for something specific. I needed to reset my password once and...
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We were told by a sales rep that they would be able to accommodate us with whatever we needed to order and would get our own order rep. None of this was true, most of what we needed to order was the same price or more expensive than amazon or Costco and now we keep getting the...
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