The online website is easy to navigate through and the chat reps are always SUPER helpful whenever I have questions or need assistance with returns or product info. My main issue is the Territory Manager or Account Manager (Steven Kuznetsky). He is not responsive AT ALL. Most times I have to send 4-5 emails, and then reach out to the STAPLES CHAT, and then they send him an email, and then he'll respond. This has happened SEVERAL times and I've asked for a new account manager but I guess that was not possible. I hardly ever reach out to the territory manager unless it's something that the chat reps cannot assist with. It really should not be that hard to keep your clients happy. Even if you're unable or don't have an answer, don't leave your clients in the dark. Overall experience with the website (ordering, tracking, invoicing etc), rating is a 10 Experience with my territory manager is a -10