The customer service agents have no knowledge of their own product. Multiple agents lied (I called them on it) about an ongoing issue. They claimed they didn’t even know my neighbourhood’s power was out for over 5 hours when an official report was made in the first hour of the outage. It’s still out 8 hours later....
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Called to Inform Edison of 6 lights owned and serviced by Edison. I was told by customer service no longer take complaints about street lighting not working. This Is just terrible. They are responsible for repairing Edison owned lights. This Is a Safety Issue and…
We had the first maintenance power outage in early March that lasted about 3 hours , the second in early April that lasted about 8 hours, and now we will have another one on April 23. I don't think Edison knows what they're doing. This is unacceptable. {{Redacted}}
Edison employees partying at 9:00 AM on our street with known Edvision employee. Logo emblazoned trucks parked on the street, uniformed employees streaming in and out of the known Edison employees home at morning hours on weekdays. SHAMEFUL. This employee parks his…
Ive been a SCE customer for at least 15yrs and in the last few years have seen a steep decline in their customer service reps, policies and customer treatment via phone or social media. The offer Twitter & Facebook as a means to contact them via PM, however I have…
