I have a hotel credit for having to cancel a trip outside of the country while covid struck in March 2020. I have a hotel credit and proof of the credit which is good until April 2022. I am being told I can never use my credit and they will not explain why or support their reason...
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They double booked me in the same hotel, same night. Customer service was useless and I’m now contacting my bank to cancel and stop payment on any further charges purely so I don’t have to deal with this company anymore. I would rather never get a room discount again then let these crooks steal anymore mon
I was trying to a book a room for one night I accidentally booked it at a wrong hotel can you cancel it for me the hotel said they couldnt cancel it they told me to contact you guys and she said if you have any question you guys can call her. Im not longer at the…
We were lied to about the accomodations the hotel has when we booked the reservation and when we contacted snaptravel they stated there was nothing they could do. User’s recommendation: SCAM ARTISTS.
I have send several mails to Customer Services at SnapTravel and they have not responded, only one response by mail by the agent Jhoana saying that company policy did not allow changes or cancellations. I have explained that the reason of the request for cancellation is due to Covid 19 restrictions to a festival where my Son...
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