I called Shentel tech support because my internet connection kept dropping. They said theyd need to send a person to my home to check it out. The tech at my house said he couldnt find a problem with anything, but hed swap out the modem to see if that would help. I still had connection issues for...
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Contacted Shentel about installing high speed internet to my home back in March 2020. Was told it would have to be run from 2 houses down and would cost me $800 to build the line. As the covid -19 pandemic unfolded I became uncertain about my job security, so I asked if I could wait awhile before...
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After this posted credit was applied to my next 3 bills. No other issues. This was the only time I have had an issue with This company and completely due to poor customer service from the person I spoke with. User’s recommendation: Ask to speak with supervisor.
Received a letter thanking me for continuing to be a good customer for several years(30 to be exact) with a $15.00 credit to be applied to my account over next 3 months. You were provided a code and instructions to have this offer applied to your account which I did and had a confirmation it had been...
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interruption in service has been going on for me for the last 6 months +. I have contacted them at least 6 times and nothing is done. If they can reset my TV from there office Why does the problem continue. Mean while the monthly bill keeps coming in. I think it’s time Shentel is relieved of...
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