We’ve had Safe touch 15+years. Our old system failed and they(after 3+ months of NO SERVICE, and they FINALLY got back to us and replaced it….then the new system didn’t work correctly and NO get back to us, so we are going to CANCEL our service after 15+years… Simplisafe is CHEAPER &;;; has more features(cameras).Safe touchh tried...
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I have had safe touch monitoring now for many, many years. Cancelled service. Unplugged the thing that makes the system work and now beeping continously. Called them and they said since I did not have service they could not help me. I am 79 years old and the battery that needs to be disconnected is in the...
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I am out of my contract and need to cancel my service immediately!!!!
Lost everything I have worked for for 30 years at my business. Had every piece of equipment that Safetouch provides and got zero response during a burglary. Lost 1.8 miilion dollars. Safetouch is a joke. All smoke and mirrors. Don;t be like I was. Read the contract also. They only have $250 liability in their contract. They...
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They are unethical and deceptive
When I try to terminate service with Safetouch they always come up with a new reason – contract ‘automatically’ renews and can only be terminated at a certain point that has always been passed. People on the phone are very rude and NEVER helpful. Stay as far away from this company as possible!
Crooks with a license to steal. Snaketouch victims: PLEASE research Florida’s Evergreen Clause- laws. This research, e
The home I moved into had a Safetouch Security system. I knew I was going to purchase one anyway, so I called them first. The sales person was a very sleazy, greasy and fast talking man. Honestly, all I wanted to do was get him out of my house. So, I paid for the “system” (that I...
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Don’t bother buying. Much better systems on the market for much less money. Their warranty is good until they decide to change the terms and not tell you. I’ve had multiple panels replaced under the warranty, now the panel is not covered. Costs $350! A newer and more updated alarm costs less!
I tried to add a video doorbell to my appointment. The customer service manager told me no. I had to make another appointment however I’m having issues with my equipment throughout the year. Why do I have to keep taking off of work because of faulty equipment. I paid my bill on time. I’m keeping my end...
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Country Language
I went to the AZ Electronics store to order the product. When ordering a product, the information about the product ID came in an incomprehensible language, ie not in the State language. Well that the ID number was understandable. Said when the product will be in the store, will send an SMS, after a few days the SMS came again in an incomprehensible language, not the State language. (There is evidence in the pictures). Information about the product also came to the e-mail in an incomprehensible language. I ordered the product in the store itself, here even in Canada, and not somewhere abroad.
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