I just received my bill for a propane delivery. I noticed a $6.35 charge for “hazard impact” . !. Never told of this fee. Spoke with “scott” a manager. He told me that the charge is for vehicle inspections and for training of employees who deliver the propane. I asked why are your customers paying for these...
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A few monhs ago, noticed a new hazadous material fee charge of about $2.50 added to each bill. I don’t believe I was ever informed this was about to happen. I have also noticed that monthly deliveries at this time of year have now changed to every 2 weeks..Obviously increasing deliveries with the added fee helps their...
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Rymes and i entered into a legal binding contract and they are now adding delivery fees outside of our contractual agreement. After several times contacting them they said a manager would contact me been 2 weeks no call.they are also threatening to stop delivering if i dont pay the fee outside of our signed contract! They are...
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Rymes 3 months into pre buy contract adds new fee for each delivery with out notification and says they can add fee whenever they want and nothing you can do about it.
First off they put you on hold forever.second they dont get back to you in timely manner.not listening to the customer and mgr is never available.how are you able to stay in business like that.and when on hold add says available 24/7.hows that work when they dont get back to you
