Rugs USA

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Rugs USA

Average Rating:

2.11 / 160 votes / 19 reviews
Rugs USA Inc.
8 Santa Fe Way Cranbury New Jersey United States - 08512
New Jersey
United States

Phone number: 16094474515

Category: Home and Garden

Links of Rugs USA is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Rugs USA, or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Rugs USA

ORDER #WS3195407 still owed $689.48 on Mastercard; ORDER # WS3192489 still owed $132.30 on Scotia express-b105579″>American Express. This was orders from August 2020. Only one rug showed up and all the rest were cancelled before they were either shipped or got here. The one rug that did show up was returned at our expense of $400. This... Read more➤
23 days ago I ordered 2 rugs, was sent a rug that was entirely different from what I ordered. Had to repack it and they told me to put it on my porch on the 11th for pickup and after 2 phone calls finally picked it up on the 21st. I still have no rug and was... Read more➤
29 Oct, 2019

rugs and mat

I have always been a fan of RUGS USA until recently. I have 2 of their rugs in my house but ordered another 4 weeks ago. It was supposed to be a gray shag rug and it came in the mail… HOT pink CHEETAH?? So I wrapped it back up and had them come pick it up.... Read more➤
1 Jan, 2018

Will Not Ship Product


I ordered a rug on 1/29/2010. The company received payment right then. I haven't received any shipping details, or rug? I have called over and over and at first I received a voicemail and was asked to press #1 for operator. I would and never received anyone on the phone. Next I would call and never get... Read more➤
Placed an order on 6/23 for 2 rugs. Both rugs received on 7/2 incorrectly – one was the wrong size and both were the wrong color. Sent two emails to customer service -no reply. Spoke by phone with a rep was told I had to send an email to returns department with digital photos of the rugs... Read more➤
DO NOT BUY FROM THIS COMPANY. I found the rug I was looking for online through rugs usa on sale, much cheaper than anywhere else, AND there is no sales tax or shipping charges. Always remember, if it sounds to good to be true, it is. I'm sure their products are of good quality, although Ive never... Read more➤
1 Jan, 2018

rug order mishandled!

Placed order for rug on July 4. Did not receive within 2 weeks so I called. Took 25 minutes to get representative. She could not help me and said she would email on Monday. Finally received a rug on Friday, July 21. It was not the right rug. Spent 27 minutes waiting to talk to customer service... Read more➤
Who knows if an order from this company will ever show up or not. I ordered two rugs from his company. One came within a week and was great. The other rug never showed up for a month with no correspondence. When I called they said maybe the label fell off in the warehouse. Two days later... Read more➤
Twice in the past few months I placed an order for 2 clearance sale rugs, twice the orders were confirmed, including emails confirming that the orders were shipped. The orders were not shipped. No one contacted me other than to review my satisfaction with the rugs. I called last week and was told I would receive a... Read more➤
Ordered my rug on 4/22, $200 and over a week later it was still listed as processing. I inquired, received a response that they were checking with the vendor then 10 minutes later I received a cancellation email then shortly following that a refund request email. I promptly called and spoke to Nicole M. and she just... Read more➤

Poor Service

I received an email stating that "A courier had arrived to deliver a shipment to you with No. [ Sorry, the courier did not meet you at the address you provided ", but I was at that address all day and the courier had not arrived. I have been waiting for this post for a very long time, and it seems to me that I will not receive it before the New Year. And I pay money for that service.

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