Complaints & Reviews — Rue La La

Poor Service

Twice I've had this company, the third one will no longer be used. The consignee received the shipment damaged, soaked, with missing property. The answer is simple: We have checked the system data for shipment XXX and compared the available information with colleagues who reported that the shipment was accepted without any indication of damage and no discrepancies were registered in iExpress systems, and no iExpress damage report was attached to the shipment. In addition, we would like to draw your attention to the fact that in accordance with the iExpress Terms of Use, the inner packaging of the shipment has not ensured the preservation of the contents of the shipment during transportation. The inner packaging is considered incomplete because the liquid in the consignment has leaked and damaged the outer packaging, while affecting its strength. We will not be able to confirm the claim for shipment XXX. " Although the parcels were packed properly, there were smaller boxes inside the large box containing the belongings. For the first complaint, which was opened on 07. 20. iExpress believes that they have been answered. And resolved the situation. services of this company.