A manager offered me a $20 credit as compensation for the time I spent searching the entire list of kitchen accessories only to learn they were not included in the on-sale list. User’s recommendation: Don’t believe everything you read without checking the meaning of the words.
Returned 2 items, only received credit for one item. Called customer service after 9am – no answer. Tried live chat – no one available. Please call me to discuss my returns and credits. 561-400-****
No one called me back..!!! Charlene errico $$$$$$&;;;;;;;;;&;amp;&;amp;&;amp;&;amp;&;amp;&;&;amp;amp;&;;amp;&;&$$$&;amp;&;&
we would like to kepp the order and do not claim the return please ship it as it is the order complete to the following address CGI LOGISTICS, LLC 13485 South Unitec Dr. Unitec Industrial Park Laredo, Texas 78045 U.S.A.
I have been waiting for my order. Received email notification that package was delivered. NO PACKAGE. Order [protected]. Stated FedEx was delivery service. FedEx stinks. Called Rue La La on hold for 41 minutes so far. Totally disgusted. Waiting online (phone) as I am writing this complaint. Don’t know how much longer I will wait on hold....
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Poor Service
Twice I've had this company, the third one will no longer be used. The consignee received the shipment damaged, soaked, with missing property. The answer is simple: We have checked the system data for shipment XXX and compared the available information with colleagues who reported that the shipment was accepted without any indication of damage and no discrepancies were registered in iExpress systems, and no iExpress damage report was attached to the shipment. In addition, we would like to draw your attention to the fact that in accordance with the iExpress Terms of Use, the inner packaging of the shipment has not ensured the preservation of the contents of the shipment during transportation. The inner packaging is considered incomplete because the liquid in the consignment has leaked and damaged the outer packaging, while affecting its strength. We will not be able to confirm the claim for shipment XXX. " Although the parcels were packed properly, there were smaller boxes inside the large box containing the belongings. For the first complaint, which was opened on 07. 20. iExpress believes that they have been answered. And resolved the situation. services of this company.
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