They sent the wrong shoe model to us and as directed we returned them with a receipt for the postage return. With difficulty we did have the postage refunded to our credit card…Then the fun began! We check our credit card statements for two months and no credit to our account as we were told would be...
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I purchased a Marshal Wingtip pair in April and immediately noticed the difference in both shoe manufacturing. One was shiny and the other was very dull. I wrote an email to consumer services attaching a picture of it and was advised to use it and apply shoe polish. It never changed. Now I contacted warranty department and...
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I own a wonderful and cute pair of Rockport shoes that seem to release a black dye onto my feet when I wear them for the day. I would like to know how is this to be such a defect? If there is anyone out there who knows of this, then please step up and comment. thank...
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When: October 14, 2018. I bought 2 pairs of shoes from The Rockport Group a week ago but unfortunately found the width are too narrow and are pinching the toes. I called the customer service at 1-80*-828-**** because I could not found the “Pre-Paid Return Shipping Label” as stated on the Return and Exchange instruction slips inside...
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Rockport shoes were originally made in Rochester NH. I was introduced to Rockport Shoes back in the mid 1980’s. I had trouble with department store shoes that would split out on the sides, crack under the ball of the foot area and simply fall apart. I went to the local…
