When: October 14, 2018. I bought 2 pairs of shoes from The Rockport Group a week ago but unfortunately found the width are too narrow and are pinching the toes. I called the customer service at 1-80*-828-**** because I could not found the "Pre-Paid Return Shipping Label" as stated on the Return and Exchange instruction slips inside the parcel. This man on the customer service line kept telling me the "Pre-Paid Return Shipping Label was placed inside the parcel". Instead of arguing with this guy, I wrote Rockport an email. The result came back was quick : 1/ No Pre-Paid Return Shipping Label for Canadian customers (U.S. customers only) 2/ No exchange either. Refunds only.