I made a complaint to Roblox because stupidly my 11 year old son spent about 10 small purchases on his Roblox Account using my card (I had said no, after spending £150 throughout 2017 and 2018, I thought he had spent enough). So Roblox did credit the small amounts that he had spent in the last month,...
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My 11 year old son saw an inappropriate item in their catalog and made a poor decision in choosing it. My son has never had anything like this happen during the time he’s used Roblox. Roblox deleted his account. We sent a very sincere and apologetic email to what had happened and that it would never happen...
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This new feature that only lets users play games if their friends with the creator is ridiculous, the new feature has ruined my group, it’s a military group that I recently started up, and not to mention, you can’t play Fairy Tail Revelations either without being friends with the creator, this new feature is putting a lot...
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They banned my account for “adult content” which I never recalled doing. The page that told me I was banned did not tell me what the alleged thing that I said was. I contacted customer service, and they said “this ban was correct”. I asked what I had said or done, and they said “we can’t provide...
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An account I have had since 2012 Gmf34 was recently banned then deleted for having “unfiltered content” in one of my games. I was unable to find the content though I believe it was a radio I found in free models. When I tried to work it out with Roblox @Robloxappeals they gave me very run of...
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Unsatisfactory quality of services, termination of contract
In June 2020, Pty. Optus entered into an agreement on subscribing to the economic package Helio VTV - television channels. Installation location Melbourne center. It was not possible to watch TV because it twitched, slowed down, at times it didn't show at all, the quality was completely missed! We decided to give up. In October 2020, we performed all actions to terminate the agreement at the Melbourne Mall Optus customer service center. Until the end of 2020, we paid a subscription fee for television that we do not use. When I called a customer service specialist and asked, they said it needed to pay the subscription fee by the end of the year, it's like a penalty. I agreed because I understand that there must be a penalty for something. But upon receipt of the current invoice at the end of January 2019,I found that I was also fined € 54 plus VAT. Why if I pay a subscription fee for a service I didn't receive by the end of the year! It turns out that regardless of when the contract is terminated you have to pay "n" months subscription fee and then you still have to pay the penalty. Isn't that greasy? But I could pay the penalty right and everything! But no, it is not so easy to fire a customer. Be careful before concluding agreements with Pty. Optus! Then you want to get rid of it and you won't! Sincerely,
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