More Contact Info

Toll-Free Number:

(800) 621-5622

Customer Service:

Tankless Water Heater

(866) 720-2076

Argentina

+54 810 888 6060

Australia

+61 130 061 6206

Australia, International

+6 129 684 9100

Australia, Pool Heating

+61 130 013 2950

Australia, Solar

+61 130 017 8976

Hong Kong, Boiling Water

+8 522 815 8388

Mexico, International

+52 800 017 4336

New Zealand, Accounts

+649 829 0264

New Zealand, International

+649 829 0200

Singapore, Boiling Water

+656 872 1161

UAE, International

+9 714 230 5100

Sales And Marketing:

(334) 260-1500

Tank-type Water Heater

+6 480 065 7336

New Zealand, International

Technical Service:

(800) 432-8373

Tank-type and Tankless Water Heaters

Fax:

1-800-535-9538

Other Info

Other Info (opening hours):

Rheem Australia Mailing Address:

1 Alan Street, Rydalmere NSW 2116

Rheem Offices Dubai, UAE

Rheem Manufacturing MEA FZE

2E, Office No. 407, DAFZA

P.O. Box 371045, Dubai, UAE

Rheem Offices Mexico:

Guillermo González Camarena No. 1400 , Int. 201

Colonia Centro de Ciudad Santa Fe

Delegación Álvaro Obregón C.P. 01210, México, D.F.

Rheem New Zealand

475 Rosebank Rd, Avondale, Auckland 1026

PO Box 19011, Auckland 1746

Company Address

Rheem Manufacturing Company

1100 Abernathy Road

Atlanta,

United States

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Complaints & Reviews — Richmond Water Heaters

13 May, 2021

8 month old water heater broken!!!!

Purchased a Richmond gas water heater 8 months ago….broken!!!! Tech dept. Hung up on plumbers and us, then called again, they sent thermocouple, didn’t work, sent pilot mechanism, plumber tried everything….he said gas valve is last thing….already in $500 from plumber no water heater….company refuses to replace unit….they even hung up on plumbers (they called also). User’s... Read more ➤

Appliances and Electronics

10 May, 2021

Pilot light not staying lit, even after replacing thermocouple

Called to get someone to help me identify the issue, and was on hold for 45 minutes before the call was abruptly disconnected. All other numbers I have called will not connect at all. Terrible service!

Appliances and Electronics

3 May, 2021

Burner goes out

I called and explained what was happening and you ” Richmond ” said it was a glass safety switch and sent it for free and I got nothing but love for y’all . I’ll never take hot water for granted again. Two thumbs up Richmond! User’s recommendation: I would go out of my way to recommend getting... Read more ➤

Appliances and Electronics

23 Feb, 2021

Valve not working

Replaced thermocouple and still the pilot would not stay lit. After waiting on hold an hour with tech support having no once answer, I tried a different number (One Eight Hundred – Six Two One- Five Six Two Two) and pressed option four and then option one. Spoke to Dani in the Richmond warranty area and she... Read more ➤

Appliances and Electronics