More Contact Info

Toll-Free Number:

(800) 621-5622

Customer Service:

Tankless Water Heater

(866) 720-2076

Argentina

+54 810 888 6060

Australia

+61 130 061 6206

Australia, International

+6 129 684 9100

Australia, Pool Heating

+61 130 013 2950

Australia, Solar

+61 130 017 8976

Hong Kong, Boiling Water

+8 522 815 8388

Mexico, International

+52 800 017 4336

New Zealand, Accounts

+649 829 0264

New Zealand, International

+649 829 0200

Singapore, Boiling Water

+656 872 1161

UAE, International

+9 714 230 5100

Sales And Marketing:

(334) 260-1500

Tank-type Water Heater

+6 480 065 7336

New Zealand, International

Technical Service:

(800) 432-8373

Tank-type and Tankless Water Heaters

Fax:

1-800-535-9538

Other Info

Other Info (opening hours):

Rheem Australia Mailing Address:

1 Alan Street, Rydalmere NSW 2116

Rheem Offices Dubai, UAE

Rheem Manufacturing MEA FZE

2E, Office No. 407, DAFZA

P.O. Box 371045, Dubai, UAE

Rheem Offices Mexico:

Guillermo González Camarena No. 1400 , Int. 201

Colonia Centro de Ciudad Santa Fe

Delegación Álvaro Obregón C.P. 01210, México, D.F.

Rheem New Zealand

475 Rosebank Rd, Avondale, Auckland 1026

PO Box 19011, Auckland 1746

Company Address

Rheem Manufacturing Company

1100 Abernathy Road

Atlanta,

United States

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Complaints & Reviews — Richmond Water Heaters

30 Jul, 2021

REPLACEMENT OF 2ND WATER HEATER IN 14 MONTHS

Replacing a 6-month-old water heater. After calling customer service, they said it is a bad control module, and they would send a new one right away. The problem is this replaced the 8-month-old heater for the same reason. Escalated to a top supervisor and going to return and get our money back and purchase a totally different... Read more ➤

Appliances and Electronics

17 Jul, 2021

Don’t like cold showers

Water heater is three years old and vapor sensor is bad again have already replaced it 4 times will never buy another Richmond heater User’s recommendation: Do not buy.

Appliances and Electronics

28 Jun, 2021

Less than a year old this is the Second time that I had to call to replace the pilot light assembly.

The replacement part for the Richmond water heater serial number Q26200**** is a faulty part, it goes out after a few months. Then your stuck waiting on hold for at least an hour to get someone to send you a new part. I wonder what happens when it is no longer under warranty. If you want your... Read more ➤

Appliances and Electronics

27 May, 2021

Water Leak At Bottom Of Heater

My Plumber Installed this Richmond heater after it only lasted 2.75 years from previous installation. Now he installed the new one with a 3-year warranty only. This product is made cheap just like the rest of the brands. It cost me $300 labor which is normal for a plumber’s installation. User’s recommendation: I do not care which... Read more ➤

Appliances and Electronics

25 May, 2021

Warranty on a 40 gallon gas hot water heater

Hello.we had a Richmond gas hot water heater we purchased at our local Ace Hardware on Feb 12 2018.It started leaking water out the bottom of the tank this past Friday only a little over 3 years old.So i went to the hardware was told it was under warranty she said she needed the model and serial... Read more ➤

Appliances and Electronics