I purchased a RetractAway screen door about a year ago (15 Jul 2015) from Home Hardware. I spent a great deal of time viewing the video and struggling to install this screen door. I even removed a row of bricks to allow more room for installation. I finally gave up in frustration and disgust and put the...
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Bought 9 screen doors 8 years ago. I installed myself with some helpful willing phone calls they have performed better than ever expected. Recently the string broke on one door and customer service and web site has impressed me. This company is first class as is the product. Suggest you complainers look in a mirror to find...
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heard a noise and the left door would not retrack, and the screen has no tension. I have call the company and left my phone no. they have not returned my call. they said they would return my call in a timely fashion. I ask if there was a spring in the part of the door. I...
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Horrible instructions. Nothing marked on the pieces. Very confusing. The YouTube video was too fast and no help.
I had a Retractaway screen door installed by a professional carpenter. It worked okay initially, but after several months of use, it started to stick and had to be used gently, but firmly. Eventually it literally fell apart. I removed the door and reinstalled it myself and it worked fine for about two weeks and then again...
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