QSee has a “New” paid support set of plans and will not help you outside of warranty anymore unless you pay for a plan. Conveniently (/s) when our warranty was up, the ability to remote view stopped working (we did not change anything with our router/modem setup). Their lackluster support hasn’t changed, we just have to pay...
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this is the second q see system i have purchased 1st one qc9116 worked fine but died 26 months after purchase the second should have been an upgrade qc826 i wanted to add at least 4 wireless cameras to system but system never has worked correctly its hoohed to a 48″ tv over fireplace so i can...
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Call support lucky if you understand the English, but have owned two systems > Both hard to work and not reliable. After support help works for a day and back to failed connection. Do not and I will never purchase this crap. Only if you want frustration. Pure Junk. A lot of wasted money.
The product itself is quite good. Nice UI, easy access, very clear images. But once you have a problem or question, forget about customer support. They will simply ignore you. If (and I mean IF) they do reply, it will usually be completely irrelevant or useless.
I have a Q see 918 DVR and the cooling fan failed. Technical support said to oil it. I tried to explain the fan is sealed and cannot be lubricated. They said oil it. they could not tell me how to get a replacement fan. Fry’s does not have one. I hung up. I then tried to...
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