I’m a long time customer purchased 2 chicken dinners 7-24-2021 Asked for them to be Fresh off the grill Not only were they NOT Freshly made they were Stale – Cold – and must have been laying around Chicken thighs had a bad smell We couldn’t eat the dinners – Tried calling 561-596-**** and 855-867-**** No one...
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The rice was hard and the chicken was hard and overcooked . I bought 2 tropi shop and they both ended up in the trash. User’s recommendation: Don’t go there !!!
July 3 2021 Saturday 740 pm. Purchased order through drive thru.dessert was room temperature. Cuadro de leche and mango cheesecake. In store manager didn’t acknowledge cuadro de leche being room temperature her comment was she thinks it was nasty anyway other employees in the store agreed they were not cold enough. I had already consumed my mango...
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Hello I buy your chicken like 2x a week.At least 2 family meals.I went this week and my reciept # id 109679****307 bar code order 293407 reg 4 drive through. 2 family meals totsl of$32.08 The chicken haf a foul oder to it.I ate some when I got home but didnt notice because I have allergies. I...
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Went to your pollo tropical in Sanford Fl yesterday. They only drive through window around 12:27 pm. The line was very long. Even though The sign outside reads Dining room is open. I ordered two lunch specials along with two soups. The soup was pure water and had one piece of corn and the other had one...
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Poor service
Terrible service. It is forgivable when you hire a new chef or waitress and sometimes something is not quite as it should be, but it remains unbearable when it happens regularly every time. Orders are mixed and the time you have to wait to bring lunch always reaches more than an hour, where even if the food has to be changed to get what you had ordered, plus another hour " we had already eaten when we brought the food, when it was just prepared and brought to a four- year-old child. who all this time had already effete. of course, these reviews we do not expect it, when there will be a huge change, but management should talk about this with their team. We want to let people know who need to hurry that there will not be the right place to drink coffee so as not to spend more than an hour. I also calculate that it takes a long time.
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