More Contact Info

Toll-Free Number:

(877) 303-3134

Customer Service:

Returns and Cancellation

(480) 923-9630

Media:

(877) 303-3135 ext 160

(480) 542-9449 ext 1304

Other Info

Other Info (opening hours):

Hours:

Daily: 6:00 am – 8:00 pm (PT)

Company Address

Danson’s US LLC

3411 N. 5th Ave, Suite 500

Phoenix,

United States

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Complaints & Reviews — Pit Boss

19 Jul, 2021

Warping

Hi, i have recently purchase the 5 burner griddle and i love it. Seasoned in real nice. On my 3rd cook i was making fajitas and mid cook the cooking plate bounced up and warped. It had been cooking for 30 minutes at this point. It jumped up about 9-10 inches luckily landing close to where it... Read more ➤

Kitchen and Cooking

18 Jul, 2021

They never sent me a wiring schematic for my smokerbeen over a week now

You sent me a new controll panel and I replaced it but my probe still don’t work but now it’s flaming up real bad ?

Kitchen and Cooking

18 Jul, 2021

Warranty part never shipped

Ive had a warranty claim in for over a year now , my vertical pellet smoker wont reach temp above 275 without throwing an error code. Was purchased 4/2020 . Your customer service asked for my shipping address which I provided and its been 6 months and Ive received nothing . Was told you were sending me... Read more ➤

Kitchen and Cooking

18 Jul, 2021

Gloves

Love ur grill, but the bbq gloves i purchased suck..the thumb stitching came apart after using them a few times.. User’s recommendation: Grills are great.

Kitchen and Cooking

18 Jul, 2021

My smoker keeps shutting off

My smoker keeps shutting off. It will turn and start smoking but after a few minutes it will just shut off. I tried hooking it up to 3 different outlets and it keeps doing the same thing.

Kitchen and Cooking

Most Reviewed

18 Aug, 2021

"What contact? There is no email, no direct number to a representative nor a customer service agent available to take a call, no telephone number or email is provided."
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