More Contact Info

Customer Service:

+44 844 880 4558

Customer Service:

+44 844 880 4558

Other Info

Other Info (opening hours):

Hours:

Monday – Friday: 9:00am – 6:00pm

Company Address

ParcelHero Limited

PO Box 658,

Brentford,

United Kingdom

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Complaints & Reviews — ParcelHero

18 Aug, 2021

Tracking our item

Weve ordered a skylight to be collected from London to be delivered to Yorkshire and we are getting nowhere and paid twice

Transportation and Logistics

17 Aug, 2021

Del to neighbour

Hi I have a Delivery due out today that I would like my delivery to go to my neighbours house thank you

Transportation and Logistics

16 Aug, 2021

A Collection booked on your website

I thought I booked a collection, Tuesday, 20th July for a parcel to be picked up from my house at PO20 3GU to be despatched to South Korea. I waited in all day for someone to collect (UPS, if I’m not mistaken) and no-one arrived. I don’t appear to have a Tracking Number so maybe I didn’t... Read more ➤

Transportation and Logistics

16 Aug, 2021

Terrible service when parcel lost

My parcel was collected by Parcel Force booked through Parcel Hero, I paid the extra insurance. Subsequently my parcel was wrongly delivered and then lost, I am out of pocket £400 plus the cost of shipping. I have had 41 e mails with customer service and claims the claims dept agreed the parcel was lost i sent... Read more ➤

Transportation and Logistics

16 Aug, 2021

Delayed parcel still not arrived

Parcelhero claim delay caused by post brexit issues if so why accept the order in first place and why not make it explicit that delays are to be expected

Transportation and Logistics