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1800 817 351 (Ireland) 8800 770 7597 (Russia)
+1 800 595 9138 (United States) +1 888 832 7084 (Canada) +44 800 802 1057 (United Kingdom) +61 395 825 582 (Australia) +64 800 451 063 (New Zealand) +42 800 802 548 (Austria) +32 80 026 061 (Belgium) +45 80 820 174 (Denmark) +358 800 552 065 (Finland) +33 805 109 946 (France) +49 800 724 3143 (Germany) +39 800 596 342 (Italy) +31 800 023 2242 (Netherlands) +48 221 131 449 (Poland) +351 800 180 210 (Portugal) +34 900 839 029 (Spain) +46 20 889 835 (Sweden) +90 212 400 0585 (Turkey) +86 400 890 2887 (China) +852 21 129 500 (Hong Kong) +81 120 577 235 (Japan) +65 31 634 280 (Singapore) +27 216 579 700 (South Africa) +82 23 389 085 (South Korea) +54 810 999 0553 (Argentina) +55 40 039 878 (Brazil)
Brighton Landing, 100 Guest Street
Brighton , Massachusetts
United States – 02135-2088

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Complaints & Reviews — New Balance Athletics

16 Sep, 2021

Poor shoe quality

I recently purchased a pair of shoes and the bottom started falling apart. This occurred after the first time the shoes were worn. I’m a long time New Balance customer and would like to continue to be one. I am concerned about the quality and would like a replacement pair that is a similar style and the... Read more➤

Clothing, Shoes and Acc

20 Aug, 2021

Women Running Shoes 860s

I seem to have not had a pleasant experience as yet regarding the defective shoes I have. My husband bought my (expensive)shoes on 10 December 2020. As I was still wearing my old pair I did not start wearing my new shoes until late in the year, hardly worn the right side heel support gave away. The... Read more➤

Clothing, Shoes and Acc

18 Jul, 2021

new balance 574

Hi, This complaint involves the top loops used to lace 574 shoes. They break. I bought two pairs of 574 new balance trainers because I loved my old pair that wore out. The new ones are similar but, instead of having holes for laces at the top, they have loops. After wearing for one week, the loop... Read more➤

Clothing, Shoes and Acc

10 Jul, 2021

Tennis Shoe 608 V 2

I have been wearing New Balance shoes for the past 15 year or so. As someone who needs a wider tennis shoe (10.5 Wide), I have found your brand to offer the best shoes with regards to comfort, fit and balance. However, the past three pairs of your shoes I like the best, 608 V2, have all... Read more➤

Clothing, Shoes and Acc

3 Mar, 2021

New Balance Tennis Shoe

I have a pair of new balance tennis shoes and there is a hole in one of the shoes. I have only worn the shoes for 6 months. This may be wear and tear of the shoe but I have never has this happen to a pair of tennis shoes before. I was surprised to see a... Read more➤

Clothing, Shoes and Acc

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