I prepaid for all my websites at one time. They kept billing me for three of them for years afterwards. I called customer service–zero help (per normal). I wrote a letter to corporate detailing the issue and asking for them to resolve. No response in 3 years since…. Very poor customer service. All they had to do...
Read more➤
I am still attempting to get into my account. Tech support at Netfirms is non-existent. They seem to be unable to wrap their heads around a simple password reset! It is infuriating at this point. 3 weeks in already! Is there anyone in the entirety of this company that can get me access to my account? They...
Read more➤
I have spent 4 months with absolutely no resolution to a refund they owe me. They only give you email access to their billing escalations department so they can just basically keep you money. No one really knows what is going on because they send emails that make no sense and clearly do not keep chronological notes....
Read more➤
The most incompetent support staff in the industry. Avoide the hassle – pick anyone else
Have been a customer of Netfirms for several years. Have watched their performance deteriorate over the years. Recently my website disappeared from the web. Called technical support many times. Each time I got a different answer; none of which helped the situation. Finally, a tech told me to get a court order to make them help. So...
Read more➤
