I prepaid for all my websites at one time. They kept billing me for three of them for years afterwards. I called customer service--zero help (per normal). I wrote a letter to corporate detailing the issue and asking for them to resolve. No response in 3 years since.... Very poor customer service. All they had to do was listen to a recording of the phone order and they would have immediately seen their error. They just chose to ignore the facts and collect the money...