I bought the milk frother last August direct with Nespresso outlet in John Lewis, Oxford Street. It was never satisfactory, and so I went back last summer, but was turned away as I had lost the receipt. I tried and tried to find the receipt through my John Lewis account, without success, but as I didn't scan...
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For some reason their callcenter is open 24 hours but 2 requests to speak with a supervisor and promised a callback have been ignored. 2 hours on the phone and Im buying my coffee at Starbucks instead of making my own Customer service is poor at best
Ordered chocolate fudge coffee for a nice change, I thought….it is COMPLETELY UNDRINKABLE…watery, bitter, tastes of loose grounds Customer service….thats another story….26 min on hold listening to this awful piece of headache inducingmusic….then some ninny tells me since I opened the sleeve I cant return it! Makes me mad enough to shop for a different coffee maker...
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The order [protected] was placed before Thanksgiving. The shipping confirmation and email (your order is on its way) were received on 11-30-2021. I do not get any delivery nor any messages from them. I sent frequent emails that asked about where is my order, and NO RESPONE but only advertisement to buy more stuffs. I love Coffee...
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Ordering coffee through Nespresso is like playing the lottery. You might get lucky and have coffee delivered on time, but typically not. Forget tracking and customer service..non-existent. Last few orders were either weeks late or never arrived..had to challenge the charges on my credit card to get refund. Drinking coffee should be relaxing, not a hassle. User’s...
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Fraud
Poor service. Bring only the main course, although we took the lunch offer. He later replied that the soup was not brought, because although it was included in the lunch offer price, we did not say that the soup should be brought. Good thing the forks brought. In addition, when we ate, we looked over the table and started screwing the lamp on the table.
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