Hi, My question was how do I put my deceased wife’s tree on hold as there has not been any information since before she passed in 2015. As Patricia Francis Coleman was not my first wife. My ancestors has no bearing on her tree. Can someone please let me know how to do this? User’s recommendation: I...
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I received an invitation to search recent trade directory additions on My Heritage (I have a free subscription after uploading a large family tree). I was taken to a payment page where I could upgrade to a paid subscription. This is “Tricky” behaviour; it is commonly called “bait and switch”. If a facility isn’t available for a...
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My DNA kit was sent to and received at the lab. Than, nothing happened anymore. For more than 2,5 months…. no communicatie, nothing. After calling them, MyHeritage claims I ordered my bank to get the money for the DNA set back. No such thing! There was never an amount paid back myheritage… Now they claim they destroyed...
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Eine unkomplizierte und kompetente Unterstützung für ein gekauftes DNA-Kit das wir versehentlich von einer Person zweimal machen ließen…danke nochmal! Gerne wieder
As a previous subscriber I was contacted by email and offered a 75% reduction on a subscription renewal, I chose the Premium Plus plan as it read that I could search AND view records (WRONG). I misinterpreted what was included and so I wasn’t able to view the records, a waste of a renewal fee I thought....
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Office of fraudsters!
Absolute office of fraudsters! Connecting the service is relatively easy, but giving up it is a whole science! First of all - it is not possible to do it online, you always have to write a letter, which only takes 3 working days, when the subscription period of the service is already longer. Then just the real fun - when subscribing to, for example, shortcut tv - the minimum subscription period is 1 month! But... In reality, this is not possible at all, because if you refuse the service within the month of subscribing to the first service (subscribed on April 14, the refusal was sent on May 6), you may not expect that the service will be disabled on May 14. You will also have to pay for two more weeks! The same goes for helio - until you start threatening,that you will opt out altogether - you will not receive any normal Bids!
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