I’m in Australia and was connected with a MyHeritage Support Team member in Ireland. We spent 15-20 minutes discussing the problem and investigating a solution, as we were unable to find a fix it was to be passed on to the IT team for further work. Within about 6 days I was able to again edit details...
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After I paid for the upgrade to Complete, I found out that the wrong family tree was upgrade (an old test version). One short email to sales@***.com solved the problem almost at once! Well done! User’s recommendation: Speedy aftersales service.
I had another person invite me into his site and then I went to my trees and all I could see was his tree and my entire tree was gone. Panicked beyond belief I called customer.The support person I spoke to was able to help me in about 5 minutes.He showed me a way to see various...
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When I click on a person in my Family Tree it moves offscreen so I cannot work on it. They also added my uncles to a second mother. They asked me to take a screenshot of the problem and when I replied that I couldn’t take a screenshot of something that disappeared they answered “I am happy...
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Ich bin begeistert von ihrem Service! Beim Start meines neuen Abos zeigten sich sehr schnell einige wesentliche Probleme. Es war eine vollkommen unübersichtliche Gemengelage. Herr Lukas, ihr Mitarbeiter, hat durch gezielte Fragestellung und mit detektivischem Scharfsinn tatsächlich den Fehler gefunden. Und was viel besser ist, auch beheben können. Das Ganze hat er in ca. zwei Stunden geschafft!...
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Office of fraudsters!
Absolute office of fraudsters! Connecting the service is relatively easy, but giving up it is a whole science! First of all - it is not possible to do it online, you always have to write a letter, which only takes 3 working days, when the subscription period of the service is already longer. Then just the real fun - when subscribing to, for example, shortcut tv - the minimum subscription period is 1 month! But... In reality, this is not possible at all, because if you refuse the service within the month of subscribing to the first service (subscribed on April 14, the refusal was sent on May 6), you may not expect that the service will be disabled on May 14. You will also have to pay for two more weeks! The same goes for helio - until you start threatening,that you will opt out altogether - you will not receive any normal Bids!
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