More Contact Info

Toll-Free Number:

(877) 440-9758

Accessibility:

(877) 799-9989

Other Info

Other Info (opening hours):

Hours:

7 days a week: 8 AM – 11:45 PM (EST)

Company Address

TracFone Wireless, Inc.

9700 N.W. 112th Avenue

Miami,

United States

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Complaints & Reviews — My Family Mobile

19 Jul, 2021

I was told by the usac to reach out to my cellular provider to start receiving my EEB discounts

They did an unhappy job of helping me and did nothing to help me told me to go online and do it my self is what the woman told me to donooonn

Telecommunications

15 Jun, 2021

YOU DELETED MY NUMBER

ONE OF THE REPS CHANGED MY NUMBER. I DID NOT REQUEST THIS. I REQUESTED TO ADD A LINE. NOW MY NUMBER I GONE FOREVER – A PHONE # FOR MY BUSINESS FOR 30 YEARS!!! DO NOT USE THIS COMPANY – BUNCH OF IDIOTS!!!

Telecommunications

14 Jun, 2021

Cannot make calls

I tried to call someone last night and it told me I couldn’t make a call so I turned my phone on and off and I tried to call customer service and I expected to talk to a human but kept getting a recorded call instead. They’re not helping me whatsoever. They sent me “directions” to fix... Read more ➤

Telecommunications

9 Jun, 2021

Theft of account money

paid my monthly renewal service plan and you kept charging my card and i now have ZERO balance on my card! i had other bills to pay which now have late fees and no money on my card.am told i have to wait 30 days for a refund! you didnt have to wait 30 days,my payment was... Read more ➤

Telecommunications

5 Jun, 2021

Set up voicemail password

The lady who helped me had great telephone manners. Her words ” No worries I will help you.” were so comforting to me as I was worried as to how to set up my password. I hope all customer service personnel are as great as she was in her helps to ne.Yes

Telecommunications