I bought a ticket from Kathmandu to Kuala Lumpur (OD 183) on 20 Sept. The ticket said it included 20 kg checkin baggage. This was confirmed by the confirmation message from Malindo. When I went to check in my bag, the clerk said it didn’t show on his computer and I would have to pay USD 400.00...
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Hi. I and my 3 friends had booked our flight tickets to Bali via MakeMyTrip. The e-ticket showed that our luggage was included as 7 kgs (cabin luggage) and 15 kgs (cargo luggage). We faced no issue while our journey to Bali on 15th Sept 2019. But during our return journey on 20th Sept 2019, when we...
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I made online booking on 19September for a flight on 22Sept, in which amount clearly deducted from my bank account, but up till 20Sept there was no booking number given. I called the airline center on 20th, the operator in charge asked me to email all the details including proof of bank payment to the customercare email....
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This is regarding flight od 205 from KL to Delhi on 21 August, 1800 hrs boarding gates switching at last minute resulting in miscommunication and passenger’s flight being missed. Two passengers, a mother who has trouble in deciphering the announcement with a mentally challenged child were forced to pay penalty by malindo air ground staff for their...
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This complaint is on behalf of my parents.. they travelled to bali today on 21 st aug 2019 on OD 171 departing from kul after 16:30. Malindo air website states that there is a complimentary meal for every international flight of above 3 hrs. As per their tickets (under pnr- XMWSVJ) their flight time was for 3...
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Talking on a cell phone looking at us but not going to serve
inside the pancakes standing a man thought waiting for an order. We existed for some time no one comes, I asked the man how long he has been waiting, said that some 7 min. I started to look around who could be asked to serve, I see that standing in the kitchen a woman in the form of leaning against the wall talking on a cell phone looking at us, but the service is not going. As a customer, I have to go look for someone who can serve me, I asked the girl who changed the ice. SERVICE HERE IS UNDER EVERY CRITICISM, BUT IT'S NOT THE FIRST TIME.
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