It’s been 10 weeks, and I haven’t received my glasses. The first pair was rejected by QA before being sent. The second pair was also made wrong, but sent to me and returned. The third pair now has also failed QA in the final step before being sent. All customer service does is tell me they have...
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Still waiting for my cancellation refund after 6mos. They emailed they would return my refund, but I am still waiting. When I followup, they do not respond to my emails. Left messages on the 800 number no return calls, User’s recommendation: Poor customer support.
I have used lensbl many times and had no complaints, in fact, I also submitted an order for my husband. My husband has yet to receive his glasses and my three pairs arrived an all are the wrong prescription. I submitted an updated prescription these glasses o User’s recommendation: Make your customer service agents available for calls.
Original review updated by user Jul 29, 2021 Ordered Lens replacement, I decided to cancel the order, due not needed, due to severe prescription change. I still have not gotten a refund to my paypal account after 6 mos. My emails are not answered and no way to contact customer service by phone. BBB rating F. Lookup...
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I sent in my Bose glasses to add a prescription. I have entered all of the required information, they send me these emails requesting more. Nobody to contact, no glasses no nothing. Poor customer care. User’s recommendation: Move along.
