this is pertaining to lakme salon branch situated at vikas nagar kanpur… I had taken a paid service of jhiar colour worth 5000rs… but the whole colour faded within 15days … it was suppose to be magenta and now it’s almost in global shade . on complaining about the poor service the manager started fighting and blamed...
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Weak customer service, personal incompetence.
I contacted Latvenergo customer service Elektrum regarding the conclusion of a contract for electricity. to the address of the number of meters where the previous tenant has terminated the contract and as a result the Distribution Network has switched off the electricity. My mistake is to contact Latvenergo too late. Latvenergo / Elektrum was unable to promptly remedy the situation and conclude a new agreement. The first conversation. The employee was repeatedly unable to write down the address correctly and find it. According to counter no. however, managed to find the real address and apply for information on a new contract, promised that the contract will soon be received by e-mail. There is no contract until the evening of the day. Second conversation. After negotiations with the Distribution Network, which informed me that the electricity supplier would just receive information from Latvenergo, I call Elektrum to ask how far the contract is to be concluded. After 8 hours the status is the same - submitted for review. The operator did not notice at all that the contract was incorrectly applied to the wrong address and only says that he has to wait 5 working days. Third conversation. There is still no contract for the next day. Distribution Network information is not received. Call Elektrum, the operator at my address can not find any new contract. After my name finds and says it submitted to another address. I did not receive an answer to my question about how it is possible (because I submitted the counter number and then found the address). The contract application was corrected. Again, "wait 5 business days". The question of how to speed up the process is avoided. One case is answered at all times - within 5 working days. During all conversations, there are very often breaks in silence longer than several, and when I ask if someone will talk to me, the answer is to have a guide because something is being written down. I am waiting for a solution to the situation, but overall a very bad impression of customer service and staff competence. At the beginning of the conversation, it is claimed that the conversations are being recorded for quality control purposes, but it does not appear that anyone is listening to the conversations. Because there is no alternative and I can't just choose another electricity, just like I would choose another store.
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