More Contact Info

Toll-Free Number:

(800) 574-5729

Customer Service:

(954) 441-5158

Legal:

(800) 524-5547

Privacy Officer

Other Info

Other Info (opening hours):

Other Location:

12864 Biscayne Blvd., Suite 243,

Miami, Florida 33181, US

Company Address

JPay LLC

10981 Marks Way

Miramar,

United States

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Complaints & Reviews — Jpay

4 Aug, 2021

Refund d

i have been trying to figure out why i have not got a refund. i made a deposit on 6/30 to clerk of courts they have returned it to jaypay and i still have not received a refund. it was for 100.00. please advise on when i will be getting refund. the deposit was for ellis houston... Read more ➤

Telecommunications

3 Aug, 2021

Not satisfied cause no one has returned my call

My son is incarcerated at ozarks correctional facility and ordered a tablet but still has not received it and it’s been three months

Telecommunications

2 Aug, 2021

Account balance and history disappeared

My Jpay app has malfunctioned had to reset password and now my stamps and history are just gone. I get very little communication from my loved one so this is very disturbing. All my past communications are gone my stamp balance is gone but ik I had 46 left. Please find my account

Telecommunications

29 Jul, 2021

I’m paying to have videos and pictures to be send the inmate is not receiving the photos contact#561509****

Hi my name is Melvina lynch Im calling in concern of sending photos Ive sent pictures to my sons and a nephew in the prison system in the past numerous times and JPay would stamps to send photo and it would say the amount of attachments whatever the stamp cost may be and they will get them... Read more ➤

Telecommunications

26 Jul, 2021

My email is not coming up in the jpay system

My emails are not coming up in the JPay system I’ll talk to a customer service representative she try to look up my name when she found my name and seeing that I’ve been sent emails on it however that the email address is not popping up in JPay system and it’s not letting me go through... Read more ➤

Telecommunications