My mother’s long term care insurance was stopped because her payments lapsed during a very difficult time for her (she was tending to my dad who passed in December). After a couple of communications, JH reinstated her insurance. This was a surprising move from a large company – I am so happy with this result. Thank you...
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Update by user Feb 29, 2020 John Hancock reviewed our case and determined in our favor. The company reinstated my mother’s long term care insurance and paid back months of bills. It was a frustrating process and impossible to talk to a management-level decision maker. I don’t know why they changed their minds but very happy they...
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I have been trying to determine how my Mom’s J Hancock LTC policy can help to pay for some of the bills that she has paid. After reading the policy it seemed she was eligible for payment. She is suffering from severe dementia which seemed to have happened in a very short time. After having places tell...
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My mother and father took out a JHLTC policy over 30 years ago and always made the payments on time. Two years ago dad goes in and out of nursing care facilities and in home care due to falls, memory loss, and dementia issues. Twelve months ago he was admitted full time to long term care. So...
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