John Hancock

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John Hancock

Average Rating:

1 / 158 votes / 19 reviews
601 Congress Stree, Boston, Massachusetts, 02210
United States

Phone number: (800) 732-5543

Category: Insurance

Toll-Free Number:
(800) 732-5543
Customer Service:

(800) 344-1029

Group annuity
(800) 624-5155

(800) 225-5291

Long-term care
(800) 377-7311

Structured settlements
(866) 275-5477
(800) 294-3575
(800) 824-0335
(800) 395-1113
(800) 628-3740
Other Info

Other Info (opening hours):

Other Location:

6445 Powers Ferry Rd,

Atlanta, GA 30362

164 Corporate Drive,

Portsmouth, NH 03802

Additional Fax Numbers:

Annuities +1 (617) 663 3160

Group annuity +1 (617) 572 0355

Life insurance +1 (617) 572 1571

Long-term care (Group) +1 (800) 638 4040

Long-term care (Retail) +1 (617) 572 6010

Structured settlements +1 (617) 572 0355

Company Address
John Hancock
601 Congress Stree
United States is not affiliated, associated, authorized, endorsed by, or in any way officially connected with John Hancock, or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — John Hancock

2 Jul, 2021

Call ing 800 #

Calling John Hancock for basic information is a nightmare, and I am grateful I left them. They use a foreign call center and you can not ever understand a word they say. I disaster in communication and glad i am free of them
15 Jun, 2021

Unable login

Unable to log in &;;;; no online help, no chat & no number to call. If I were not a senior citizen & customer for over 20 year I would find another long term healthcare insurance provider User’s recommendation: Design & implement customer support that actually helps customers & implement tech support with tracking system. Provide customers... Read more➤
Nothing happened. After on hold for 30 minutes and after the first person reached was in the Phillipines ( bad look); I finally got someone in the US to no avail! Waste of time. I will not use John Hancock lm a Vet. I belong to several National Vet organizations. Ill be sure to tell them not... Read more➤
Received a letter May 06/21 reference payment on the policy. Our card CHANGED and attempting to change with your COMPUTER. It did not understand UPGRADE PAYMENT 8 times I tried. Your people DO NOT ACCEPT over the phone NEVER got BILLING on the line. Oh yea use the computer well mine got wiped out I do not... Read more➤
4 May, 2021

Claim process

Been messing with John Hancock since January. (It is now May). They are “processing the claim…it takes 30 to 60 days” and I’m at over 80 days at this point. Their customer service is a joke. Luckily I don’t need the proceeds from the annuity…huge time suck!! User’s recommendation: Stay away.
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