Calling John Hancock for basic information is a nightmare, and I am grateful I left them. They use a foreign call center and you can not ever understand a word they say. I disaster in communication and glad i am free of them
Unable to log in &;;;; no online help, no chat & no number to call. If I were not a senior citizen & customer for over 20 year I would find another long term healthcare insurance provider User’s recommendation: Design & implement customer support that actually helps customers & implement tech support with tracking system. Provide customers...
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Nothing happened. After on hold for 30 minutes and after the first person reached was in the Phillipines ( bad look); I finally got someone in the US to no avail! Waste of time. I will not use John Hancock lm a Vet. I belong to several National Vet organizations. Ill be sure to tell them not...
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Received a letter May 06/21 reference payment on the policy. Our card CHANGED and attempting to change with your COMPUTER. It did not understand UPGRADE PAYMENT 8 times I tried. Your people DO NOT ACCEPT over the phone NEVER got BILLING on the line. Oh yea use the computer well mine got wiped out I do not...
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Been messing with John Hancock since January. (It is now May). They are “processing the claim…it takes 30 to 60 days” and I’m at over 80 days at this point. Their customer service is a joke. Luckily I don’t need the proceeds from the annuity…huge time suck!! User’s recommendation: Stay away.
