More Contact Info

Toll-Free Number:

(800) 322-1189

Customer Service:

Cardmembers in Puerto Rico and the U.S. Virgin Islands

(800) 981-8400

Cardmembers Internet Support

(800) 527-4403

Main

(972) 431-1000

(800) 542-0800

(614) 863-8800

(800) 597-6453

JCPenney Emails:

Privacy Inquiries, Trademark Inquiries

[email protected]

Emergency/ Hotline:

(877) 720-6576

PRIME CLERK RESTRUCTURING HOTLINE

(646) 979-4417

PRIME CLERK RESTRUCTURING HOTLINE

Accesibility:

(888) 879-2641

General Info:

(844) 527-2775

Fax:

+1(972) 431-9638

Other Info

Other Info (opening hours):

Mailing Address:

Attention: Corporate Consumer Care

Penney OpCo LLC,

P.O. Box 10001,

Dallas, TX 75301-7311

Company Address

JCPenney, Inc.

6502 Legacy Drive

Plano,

United States

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Complaints & Reviews — Jcpenney

23 Jul, 2021

Incorrect order and no one talk to about it, poor customer service

I order a hat and a pair shorts for myself online for curbside pick up, I was notified that my order had been picked and ready for pick up. I get there and go to the app like I am instructed and the woman come with a bag and a box and after getting home the hat... Read more➤

Supermarkets and Malls

19 Jul, 2021

Lack of Communication between delivering company

In ordering a mattress online from Jcpenny I was informed that they allow returns on them. When I got the mattress that I order, I notice that the appearance of the mattress was not the same and it felt much harder than the one I tried in the store. So, I returned the…

Supermarkets and Malls

18 Jul, 2021

I was on hold for over 30 minutes…

To get assistance with resetting my password the one I currently use the system is telling me that its not me

Supermarkets and Malls

14 Jul, 2021

Only halfy order arrived

I ordered 4 champion hoodie and only 2 arrived and I received an email saying all 4 arrived. Can you please check on the other two hoodie.

Supermarkets and Malls

11 Jul, 2021

Poor quality T-shirts’

I ordered five of your foundry company big and tall T-shirts four were V-neck one collared After I wash them a couple of times they were all pillted and ruined

Supermarkets and Malls