More Contact Info

Toll-Free Number:

(800) 525-3663

Customer Service:

Fukuoka

+8 192 261 2525

Osaka

+8 164 799 2525

Sapporo

+8 111 242 2525

Tokyo

+8 134 330 2525

toll

+8 157 002 5818

toll

+8 135 460 3999

toll

+8 135 460 5131

toll

+8 135 763 1900

toll

+8 135 460 3715

toll

+8 157 002 5519

toll free

+8 112 074 7907

toll free

+8 112 052 1600

toll free

+8 112 025 8600

Toll Freee

+8 112 074 7222

Toll Freel

+8 135 796 9345

Toll Freel

+8 112 025 0001

Events/ Guest Relations:

+8 112 074 7707

Toll Freel

+8 135 460 3783

Toll Freel

Sales/ Reservations:

+8 157 002 5121

Toll Free

+8 136 733 3062

Toll Free

Fax:

+8 (112) 074 7606

Company Address

Japan Airlines Co., Ltd.

2-4-11 Higashishinagawa

Shinagawa-Ku,

Japan

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Complaints & Reviews — Japan Airlines

2 Aug, 2021

Cancellation policy is crap.

Japan Airlines canceled the first leg of my flight. I was given the option of complete cancellation. I canceled. I was entitled to a refund. I contacted my booking agency (Expedia). They confirmed my cancellation and the amount to be returned. Expedia told me that the refund would come from Japan Airlines. Expedia also said Japan Airlines... Read more➤

Transport

2 Aug, 2021

Time airline said for a refund to be processed.

Japan Airlines canceled the first leg of my flight. I was given the option of complete cancellation. I was entitled to a refund. I contacted my booking agency (Expedia). They confirmed my cancellation and the amount of the refund. I was told the refund would come from Japan Airlines and take 8-12 weeks. Japan Airlines was able... Read more➤

Transport

Most Reviewed

3 Jul, 2021

"Amend flight"