Poor service
I'm holding a 5-year anniversary celebration for my daughter. For the first time I organized a party for a child outside the home and I was very disappointed because: 1. I booked rooms for 3 months. previously (Lachplesha Street), about 2 weeks before the party, call and say that they have moved to Miera Street 36. But invitations have already been sent to me... 2. After purchasing the service (rent of premises and ball pool) it was announced that it is mandatory to take also an animator for children (1 animator for 12 children, which costs 30 AUD), because without an animator they will no longer allow the use of space. 3. Hygiene and dirt in the premises - dust even washing on the floors along the walls of the premises. Chairs with stains, fluff. The toilet had also not been thoroughly cleaned for some time. According to the rules - children run in socks - so the socks were extremely dirty after the event. 4. Lack of water. Applying for the service said they were providing drinking water. Arriving at the event, I found that the existing drinking water can was empty. Informed administrators, said will change. After 15 minutes I asked again that there was no water. I was told that I forgot to order water and that I could go to the store and bring it if needed. If needed! It was really done in 10 minutes. 5. Lack of music. JumpIn studio is divided into 2 rooms: ball and party room. The music was given to the animator - so while the animator was working with the children in the ball room; the rest - the parents sat in silence. 6. Lack of ventilation / air in the ball room. Given that the space is quite small; the animator drives the children outside every 20 minutes to be able to ventilate the room - otherwise there was really no air there.
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