Toll-Free Number:

(800) 859-3112

Company Address

Arcadia Beauty Labs LLC

9975 Moya Boulevard

Reno,

United States

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Complaints & Reviews — Ion Professional Products

9 Aug, 2021

Unhappy with products and don’t know who to contact

I purchased 3 colors from Ion and they have really let me down. I got the hottie pink, purple, and magenta in semi-permanent and they all had washed out so much in a week and a half that my hair looked like I dyed it 3 months prior. I would like replacements for these products, or maybe... Read more ➤

Cosmetics and Personal Care

28 Jul, 2021

Hair color remover

I know that the hair color remover is it supposed to remove all the color but it should remove at least a little bit or a couple shades lighter right I’m pretty sure it made my hair brighter I love all ion products but this one is definitely disappointing and upsetting User’s recommendation: Recommended every other product... Read more ➤

Cosmetics and Personal Care

17 Jul, 2021

Turned my hair the complete wrong color

i bought a light blonde hair dye, and it turned my hair brown. EXTREMELY disappointed, yall will pay for my hair to be fixed. User’s recommendation: absolutely not.

Cosmetics and Personal Care

17 Jul, 2021

I was thoroughly disappointed with the outcome of this experience. No help ultimately.

I purchased an ion brush in February of 2021. It has fallen apart. I wanted to know if it was something Your company could do about it. A store credit would have been acceptable and fair!

Cosmetics and Personal Care

14 Jul, 2021

Hair dye not up to par

I have colored my hair for 25 years. This was the first time using Ion from Sally’s. I purchased bleach to lighten my hair. It worked great! I then used a toner to remove the yellow tones. Again, it worked great! I then applied Radiant Orchid PERMANENT hair dye to my hair. I rinsed until the water... Read more ➤

Cosmetics and Personal Care