They stillhave not replaced a brand new router that was defective. Contacted them and they referred me to the tier 2 support support and nothing was still done
Stupid consumer service I have the modem less than tow years and still under warranty and the person who answered me he try to sell me something to fix the modem and I keep told him the modem its under warranty What’s stupid this and stupid costumers service
I called Arris to resolve my wifi Issue and “CARLOS” picked up the phone. He would leave me on MUTE after saying 1 sentence and i would wait for 5 mins for him to come back and answer me. He did not know how to guide me thru the steps. After changing my password he skipped a...
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The unit showed some problems for the past three weeks or longer. Specificity, it would drop the Internet connection, and required a re-set to get it started again. However, during the past Memorial Day Weekend the Modem outages became critical making the unit unreliable, and for the most part unusable. On Saturday the unit was down and...
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Too many faults to list in detail including dropping recording when being watched, continuous rebooting needed to solve issues, poor remote control response, bad menu, problems when watching Netflix. User’s recommendation: Avoid buying until problems resolved.
