Hyundai admittedly made the mistake , yet it took numerous calls and 3 weeks to straighten out. The people were not helpful nor polite (except one) . The general manager of the dealer I leased the car from did not get this settled even though he called the finance co himself User’s recommendation: Get everything in writing...
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Car was stolen and severly damaged . So total loss process began on late June 2021. Document was requested to be sent over to insurace company and has not been taken care of for over five weeks. Called them weekly and was told that the process would take 4-6 business days each time I called. After 5...
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Mailed a pay off check on 6/7/21. Overpaid $422.60. Was told on 1st call that status was “pending”. Could expect check for overpayment in 25-30 days. Called each week since and have been told still pending and each time the time period increases 10-15 days before I can expect overpayment check. Called just now and still pending...
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Genesis Finance owes us $4,000 back. Now over 90 days since we paid off the car and still no response after multiple calls. User’s recommendation: Do not buy a Hyundai or Genesis. Worst finance company ever!!
Awful company, do not trust ! FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF User’s recommendation: No never.
