I have a package for technical help and the people in that department dont know anything. I fixed my own problem. Also, they dont call back when disconnected. I would like to cancel my service for tech support. Completely ridiculous User’s recommendation: *** no!!!
Update by user Jul 26, 2021 I talked to HP at length with case and complaint numbers. Costco Concierge didn’t helpThey are not good to old people. They do not care that old people are not computer savvy. Original review posted by user Jul 26, 2021 the agent in the escalation dept taunted me that I ‘should...
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Ever since I bought the HP Deskjet 2700 series printer it has been nothing but a pain in my butt. I have to restart it every time I want to use it. It stops printing in the middle of a project so I have to start all over. More than one paper causes a paper jam. Can’t...
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I needed help with a 3 yr old laptop to disable touchpad when mouse in active. HP support tried to charge me $40+ to help me with this!’T BUY DON User’s recommendation: DON’T PURCHASE HP PRODUCTS! Their customer support is totally unresponsive, as well as being outsourced to a foreign country.
I sent my computer that had a broken hinge to HP tech that had been repaired before when under warranty. computer fine otherwise. After weeks of calls and excuses; I was told they couldn’t repair and computer had broken screen, keyboard, battery. I received a destroyed computer. I complained to service rep. and a supervisor who insisted...
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