This system does not provide the service it claims. I signed up for Harbortouch POS system but did not get training when the guy came to install. I scheduled training over the phone for Dec. 26, 2018. Yes, Dec. 26. We had been in business since Dec. 11 with no training and my employees were getting very...
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We signed our second location with Harbor touch that did not succeed. So we called Harbor touch to try to get out honestly to find out you that both the POS and the credit card system both auto renew 4 months apart. Yet we signed the contract at the same time. The business has failed and will...
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I have made a few big mistakes in running my business over the years. Among the top 2 are getting involved with harbortouch. I was told by the salesman that there was a three year commitment. During that three years I experienced a multitude of issues, and paid over 5% total for my “free” system. The first...
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I’m having an issue with the Harbortouch support not getting back to me. I have a problem with my online ordering not taking credit cards. When I call it in the tech gets on the system and makes sure things are setup correctly. During that time I’m placed on hold, if I do get discounted or hang...
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I signed on with harbortouch (Ht) in june of 2013. I was told that I could lease their equipment, at a low monthly rate, and that they could offer low lease rates because they were also the merchant services/credit card processors. However, the salesman told me that he would get me the lowest rates out there… Either...
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Refusal to replace the new defective item
I bought the new Ipnone se 2020, which was defective in dynamics. Fetch for exchange after about 10 days. An expert examination was offered by an incompetent employee who also considers buyers over the age of 50 to be the ultimate dinosaurs who can be told nonsense based on new technology. The phone was approved. This is not the first case with this company, already 2 times in about 8-10 years I tried to contact them and always without results. Previous times it was possible to turn to the apple center in Switzerland, both times the product was found to be defective and replaced on the 2nd day with a new one. This time I will also try to send my phone there by mail (already discussed). But for those who don't, I urge everyone to avoid contact with this unprofessional group.
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