The receptionist was very helpful. Im waiting on a call back from Denise.
Never buying from HM again. We have sectional and chair that areabout 10 years old. I called company as a 4 ” diameter crack appeared on chair back cushion close to right side of cushion and not where head rests. The rest of chair is fine with exception of some scratches but nothing like the dry cracked...
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We have a Hancock and Moore sectional and chair. Suddenly we noticed a problem on the back cushion of the chair in that the brown leather in a small area about 4-5 inches in diameter had developed dry ugly cracks and looked like someone had used sandpaper on it. The…
The repairman put in more stuffing, and problem was never resolved. We only buy American products, and were really disappointed with these products. User’s recommendation: Buy Lazy Boy, cheaper and equal quality.
In 2017, we purchased two Blackhawke Recliners ($6,000 for both); one was damaged in shipment which I refused delivery; remaining one squeaked so bad that the company we bought it from, Boyles) finally gave me a refund my constant complaining . The replacement one, that was originally damaged/repaired also squeaked, so much so that we will wind...
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