I had a good Norwalk leather sofa and tired of it and thought I’d buy a Hancock and Moore sofa based on an H&;M forum which touted how well built they were and how they stood behind their product. I paid well over $3,000 and many times wish I had bought locally from a furniture store. I...
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Original review updated by user May 03, 2021 Hancock and Moore manufacture the highest quality furniture. I purchased two Austin Tilt High Back chairs a tufted occasional chair and a tufted sofa. The quality of the leather is fantastic. The two Austin Tilt Back Chairs were purchased in 1997. They are full Aniline, unprotected leather. Now in...
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Update by user May 04, 2021 Assistance in replacing core material. However, not sure if it was caused by manufacturer. But they did help resolve my problem.. Update by user May 04, 2021 I was unable to change reviews for Hancock and Moore. But their customer service deserves 5 stars. Update by user May 04, 2021 Contacted...
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After one year leather is delaminating. Bought a competitive brand 3 years ago and its still in great shape. Definitely stay away from this company User’s recommendation: Do not buy.
Leather seat cushions have broken down. I need help purchasing replacements.
