More Contact Info

Toll-Free Number:

(800) 231-2222

Customer Service:

Assistance for customers with Disabilities

(800) 752-4841

Help using website or app

(800) 268-9000

Report unsafe driving

(800) 723-3287

Road Rewards

(877) 943-3530

Tickets and fares (EspaГ±ol within U.S.)

(800) 531-5332

Travel information (outside the U.S.)

(214) 849-8100

Travel information (TTY/TDD)

(800) 345-3109

Traveling in a group

(844) 477-8747

Bus Charters:

(800) 454-2487

Commercial Sales:

(800) 440-7712

Lost Or Damaged Baggage:

(214) 849-6246

Marketing, Advertising & Sponsorships:

(214) 849-6275

Media:

(214) 849-6826

News media inquiries

Packages Express:

(800) 739-5020

Refunds And Feedback:

(214) 849-8966

Tv/film Inquiries (Engine Shop):

(310) 499-0660

Other Info

Other Info (opening hours):

Customer Support working Hours: 7:00 a.m. – 7:00 p.m., Central time zone, Monday through Friday

Mailing Address for Refunds: Greyhound Lines, Inc P.O. Box 660691, MS 470 Dallas, TX 75266-0691

Corporate Mexico Office: Greyhound Mexico, Juan Aldama Sur 924, Col. Centro, Monterrey N.L. Mexico.

Company Address

Greyhound Lines, Inc.

P.O. Box 660362

Dallas,

United States

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Greyhound , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Greyhound

5 Apr, 2021

Lost boxes

Greetings, one bike box and another box left OKC, OK on 3.31.2021 with destination Frisco, CO on 4.1.2021. Boxes never arrived. They went on a separate bus through Texas Returned to OKC 4.4.2021 Name on Boxes is Robert Benjamin Goeringer has the name God’s Offspring as well as blue tape crosses Please call Eva Goeringer 405.239.0344 with... Read more ➤

Transport

13 Mar, 2021

I want a refund for all the stuff I went thou I was stuck in a state I don’t know and I was out of a lot of money and I was never notified of anything

Because do to my bus times wasnt right then I spent my money on rooms food and Lyft I feel like I should get some of my money back

Transport

9 Mar, 2021

My voucher? Waiting since 2/21. Homeless vet in Tampa.

Spoke with gentleman that barely spoke English. This was my 3rd call today with 3 different answers. I was told on 2/2121 that I would get an email to reschedule my trip. Crickets!!??!!?

Transport

18 Feb, 2021

Resolved: Need to talk to grayhound

Update by user Mar 20, 2021 Company fixed the issue and I have been provided with partial refund. I was given a $200 partial refund I’m happy with the outcome but I still won’t use Greyhound ever again. Original review posted by user Feb 18, 2021 Got bus tickets for me and my five year old child... Read more ➤

Transport

16 Feb, 2021

I was suffering from anxiety after one of my transfers.

Before purchasing my ticket to Winston-Salem,NC I read over the guidelines for COVID-19,which stated that it would only be 1 passenger for every two seats. Apparently upon arrival to Greensboro that didn’t stand. I got off of the bus to smoke and when i got back on, there was another passenger sitting in my seat. I informed... Read more ➤

Transport