So I my mom ordered glasses in September. Didn’t receive the right prescription. Sent them back. Sent another order in with a picture downloaded with ALL the information and SPOKE to them on the phone. Paid another $5 over the phone for the shipping charges. It is now FEBRUARY and still no glasses. I called again. Was...
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DO NOT BUY!!! You will see them advertising “first pair free” on their website and via google search. They tell you to put the promo code in when you checkout. EXCEPT, only to realize NONE of the glasses you want are actually eligible for a “first pair free” and that the only “free pair” glasses are a...
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I ordered prescription glasses over the Mother’s Day weekend, and they wouldn’t fill my order because of my very high astigmatism. They haven’t refunded my money yet either! They wanted to send me glasses that were single vision? Don’t think I would be able to see very good! They just didn’t want to give me a good...
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Horrible service. You are virtually on your own ordering glasses, if you need help or call Customer Service, you get a big-time attitude which I find upsetting for a web-based company. Most successful on-line companies have helpful people there to assist in your purchase. My glasses came after several weeks, I was told I had to pay...
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Waited a month and a half before my order even came in. They claimed to have sent a confirmation of my order and I had already confirmed. I had originally ordered 3 pairs of glasses, but one of the pairs I ordered seemed to be out of stock. Although I know it wasn't so at first, because...
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Poor service
I went to work with a taxi driver Andrei Tikhonov! Terrible, especially driving where there are the biggest traffic jams, do not know the road and a person, not turning on the navigator but asking myself where to drive, even though I do not know Riga! Then he takes the Magnifier with the magnifying glass and starts looking for the next calls! The route from Maskavas Street to Dzirnavu Street took 54 minutes! And still did not want to give the balance! Wanted 20 cents in your pocket! Terrible service!
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