More Contact Info

Toll-Free Number:

(844) 326-5840

Australia Location:

+6 124 708 9546

France Location:

+3 317 585 9722

Germany Location:

+49 305 683 9445

Italy Location:

+39 069 480 0677

Messages Contact:

+491 512 105 1696

Deutsch

+491 512 345 7858

English

+491 512 105 0591

Español

+491 511 457 0675

Français

+491 512 103 4783

Italiano

Press Center:

+491 767 112 0875

Spain Location:

+3 491 123 5612

Switzerland Location:

+4 143 505 1495

United Kingdom Location:

+44 203 962 0237

Other Info

1855 664 8235 (USA and Canada)
+49 305 444 5944 (Germany & International) +44 203 308 9497 (United Kingdom) +33 185 653 444 (France) +39 645 236 984 (Italy) +34 917 693 519 (Spain) +41 912 611 5 93 (Switzerland)
Erich-Weinert-Straße 145C
Berlin
Germany – 10409
Mon8:00 AM – 8:00 PM
Tue8:00 AM – 8:00 PM
Wed8:00 AM – 8:00 PM
Thu8:00 AM – 8:00 PM
Fri8:00 AM – 8:00 PM
Sat8:00 AM – 6:00 PM
Sun8:00 AM – 6:00 PM

Company Address

GetYourGuide Deutschland GmbH

Sonnenburger Strasse 73 10437

Berlin,

Germany

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Complaints & Reviews — GetYourGuide

26 Aug, 2021

Tour wrongly booked by their app – refusal to refund money

We booked a trip in Rome via their app but we received the wrong confirmation, for another tour, which was in 30 mins. We were explaining for 2 hours to their support why it’s the wrong tour and that we wanted them to change it to the initially booked. They didn’t do that and now that it’s... Read more➤

Travel and Vacations

27 Jul, 2021

refused refund after cancellation tickets in France due to changed Covid requirements

I ordered 3 tickets (60 eu in total) at 8.30 h in the morning for a visit the same day. As we arrived at the venue’s entrance gate, entrance was us prohibited; reason : France has changed again his restrictions and regulations about Covid. As we were not able to show documents at that time, I cancelled... Read more➤

Travel and Vacations

Most Reviewed

21 Aug, 2021

"Package/foods"