More Contact Info

Toll-Free Number:

(877) 375-4968

Customer Service:

Carson City, Nevada, USA

(775) 885-2500

Costa Mesa, California, USA

(714) 434-9250

Costa Mesa, California, USA

(714) 540-5058

Hurst, Texas, USA

(817) 285-0925

Lafayette, Louisiana

(337) 456-3425

Las Vegas, Nevada, USA

(702) 396-5101

Lehi, Utah, USA

(801) 766-1004

Orem, Utah, USA

(801) 360-9436

Pharr, Texas, USA

(956) 702-5656

(714) 599-5000

Company Address

El Pollo Loco, Inc.

3535 Harbor Blvd., Suite 100,

Costa Mesa,

United States

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with El Pollo Loco , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — El Pollo Loco

11 May, 2020

Santa Barbara California el Pollo Loco manager rude and uncooperative to delivery error and missing food

Ordered 79.80 worth of food on el pollo loco website to be delivered but only a few things were delivered. The majority of my order was not delivered. I called the restaurant and I was told that delivery driver picked up 2 bags a d it was not his problem if we only got 1 bag. I... Read more➤

Restaurants and Bars

2 May, 2020

Delivery Items Not Received online orders. I want a refund

I am STILL waiting for my refund from 4/21. PLEASE lets resolve this issue ASAP. Patsy Diamond

Restaurants and Bars

27 Apr, 2020

Problem with rewards on app

I think the issue is resolved. The rewards that we had were set to expire on April 27 evidently expired on April 26 although the email that I received said the 27th. They were there on the 26th but gone when we went to the store on the 27th. Hopefully I will see the amount restored to... Read more➤

Restaurants and Bars

27 Apr, 2020

Redeeming money earned

My 20$ earned was not accepted / redeemed on the 20$ offer for chicken and sides which was presented on my phone. The marguerite mission viejo location insists that this is their policy and procedure. I have requested to see it in person, and they were unable to present me with it. I have called your customer... Read more➤

Restaurants and Bars

13 Apr, 2020

Bad nasty burnt chicken.Rude, unprofessional, INAPPROPRIATE , Behavior.

The restaurant code is 3754.Its the El Pollo loco in Pasadena,on Colorado.I went there with a friend and a couple of family members,on Sunday April 12,2020.I use to love El Pollo loco,until I went to that location.The workers are unprofessional,and unorganized.They do…

Restaurants and Bars