I have yet to receive an email to reset my password. In the end a friend had to take over booking the seats.The person I spoke to asked an I T specialist to contact me to try and find reason,this never happened either. User’s recommendation: Very disappointed in Easyjet.Dont know I will be able to book at...
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eventually got a contact number and spoken to agent who solved the problem straight away without further delays User’s recommendation: if you can speak to them direct, do so.
I have noticed that you have started package holidays to Tunisia but they are from London Gatwick no offense but we live in the North and we was wondering if the owners of Easy Jet would consider starting package holidays to Tunisia from Manchester I think they would…
Easyjet replied with an email full of FAQ’s which did not help. I had to phone and booked over the telephone. User’s recommendation: You are best to telephone with any unusual queries but be prepared to wait.
Apparently the Plus Membership fee is an auto renew annual fee – but of course they don’t tell you this but rather hide it in the fine print. They don’t even warn you of the upcoming fee being due to give you the opportunity to cancel your membership. With travel restrictions this membership is practically worth zero...
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Poor service
When ordering the product, waiting a month, it was sent the wrong one, in our case the carpet, we ordered a rectangular fluffy carpet, we received a round, call customer service, answer by sending an e-mail with pictures and shipment number, so we do, it takes several days, no reply, I send the e-mail again, we get an answer to go to the mail and send the product back, it is not possible in a daily hurry, please send the real product and send it back by the same courier of course there is no answer again, I wait for a couple of days, than, I write again about 3 times, the email comes back to send the product barcode, the manufacturer seems to be asking, well there is no problem to do it, and so far we are waiting for an answer, we received the product at the beginning of the month. Customer service is under every criticism, and correcting your mistake is not a priority.
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