Hello! I need to understand if Im required to present a negative Covid test before o boarding the plane from England to Madrid – could u please clarify this point!? Im aware that on the way back to Uk your are required to cuarantine for 10 days & to present 2 Covid test negatives -on days 2...
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Hi, I don’t really know where to start, went to the airport this morning (20 May 2021 flight 8601) and was turned away by easy jet staff, I was told the Spanish government was only letting people in who lived in Spain ? now we kept in touch with the news, and never…
Very disappointed not get a call back from anyone. Still none the wiser. I need special assistance too.
I had a reply but then asked follow up questions. Waiting response because I need to know more about their cancellation policies and timescales for these .
I have been trying for 90 mins to get through to customer service to use my flight voucher to book a flight. My email from you says this is what i have to do, not allowed to do it online.
Poor service
When ordering the product, waiting a month, it was sent the wrong one, in our case the carpet, we ordered a rectangular fluffy carpet, we received a round, call customer service, answer by sending an e-mail with pictures and shipment number, so we do, it takes several days, no reply, I send the e-mail again, we get an answer to go to the mail and send the product back, it is not possible in a daily hurry, please send the real product and send it back by the same courier of course there is no answer again, I wait for a couple of days, than, I write again about 3 times, the email comes back to send the product barcode, the manufacturer seems to be asking, well there is no problem to do it, and so far we are waiting for an answer, we received the product at the beginning of the month. Customer service is under every criticism, and correcting your mistake is not a priority.
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