My reference K24P4DH and K24P4DK you did not let me and my family on the plain because you told us that we had to fill a UK GOVERNMENT TRAVEL DECLARATION. If traveling to Channel Islands JERSEY we dont need to fill the uk government travel declaration. You phone the uk immigration and I told you to phone...
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Our July flight was cancelled so we changed it to another date and asked if we could add hold luggage as there wasn’t an option to do so. We also asked for a different flight to be cancelled. User’s recommendation: No reply. Very disappointed.
We changed one cancelled flight to a different date and asked for another flight to be cancelled and a voucher issued. User’s recommendation: We haven’t heard back from easyJet. Very disappointed.
Wrong telephone number given so no support at all. I had to go on Google and retrieve the correct one
There never has been any problems with you my flights were changed very quickly and I don’t know why I received this email as I’m not pissed off very pleased would cover it thanks milan
Poor service
When ordering the product, waiting a month, it was sent the wrong one, in our case the carpet, we ordered a rectangular fluffy carpet, we received a round, call customer service, answer by sending an e-mail with pictures and shipment number, so we do, it takes several days, no reply, I send the e-mail again, we get an answer to go to the mail and send the product back, it is not possible in a daily hurry, please send the real product and send it back by the same courier of course there is no answer again, I wait for a couple of days, than, I write again about 3 times, the email comes back to send the product barcode, the manufacturer seems to be asking, well there is no problem to do it, and so far we are waiting for an answer, we received the product at the beginning of the month. Customer service is under every criticism, and correcting your mistake is not a priority.
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